Society Technologies, Ltd.
Merchant Program & Acceptable Use Policy
This Policy forms part of the Society Merchant Services Agreement.
1. Program Integrity
Published loyalty programs must clearly disclose their earning mechanics, qualification requirements, available benefits, and material restrictions.
Merchants may not retroactively remove earned entitlements or misrepresent reward eligibility.
2. Locked Program Rules
Once published, a program's core structure becomes protected.
Changes to points rates, stamp thresholds, tier requirements, or other material mechanics must follow Society's controlled change process.
Changes must not unlawfully reduce previously accrued member benefits.
3. Program Retirement
Merchants may request retirement of an existing program.
The merchant must tell Society as early as reasonably possible about cancellation, program closure, a branch closure, suspended operations, or an inability to fulfill outstanding rewards, and must cooperate in an orderly wind-down where practicable.
Society may require advance notice, a defined earning cutoff, an appropriate redemption or resolution period, and continued access to records necessary for outstanding member obligations. A 30-day operational window does not shorten a statutory or published entitlement.
Subscription cancellation does not automatically cancel previously accrued member rights or erase earned balances. The merchant remains responsible for legally appropriate fulfillment. Where appropriate, the merchant should say whether another branch can honor rewards.
4. Offer Publication
Merchants are responsible for ensuring that offers contain accurate conditions, eligibility requirements, redemption periods, and limitations.
Flash Deals stay limited to members who have already joined that merchant.
Merchants are responsible for obtaining any promotional permits or approvals legally required for their merchant-sponsored offers.
Where applicable, merchants must supply regulatory permit details before publishing.
5. Prohibited Activity
Merchants must not:
- Publish fraudulent or materially misleading offers
- Create fictitious loyalty activity
- Refuse valid redemptions contrary to published terms or applicable law
- Misuse personal information
- Manipulate member claims or redemption records
- Impersonate another business
- Offer prohibited goods or services through the platform
- Engage in harassment, discrimination, or unlawful commercial practices
6. Enforcement
Society may reject, remove, restrict, or suspend content or accounts that violate this Policy.
Society may request supporting documentation and provide a reasonable review process where appropriate.
7. Member Protection
When programs are suspended, retired, or terminated, merchants remain responsible for their valid outstanding commitments.
Society may preserve applicable records, stop new enrollment and new reward promises, and provide affected members with reasonable information about the program's status. Society does not cancel earned entitlements and does not assume the merchant's duty to fulfill them.
8. Policy Updates
Society may update this Policy in accordance with the Merchant Services Agreement and applicable law.